Call Centers and Why I’m not Coming Back

Call Centers and Why I’m not Coming Back

It’s a fact that call centers give the highest salary in the Philippines. Most call center companies do not require experience and some do not even require a college diploma to get in. They hire you, train you, pay you and now, they own you.

Undeniably, it is tempting to work in a call center. With the salary package they offer, this job is attractive enough a lot of people have been lured into it. However, there are also more to call centers than just the salary, bonuses and other perks. Let us take a look at some of its disadvantages.

Most call centers cater to clients coming from different time zones, making you face non-conventional working conditions. While the rest of the Philippines is asleep, here you are braving the night, trying to work through the whole ordeal. With just some coffee to help you stay awake, looking awake and alive is another struggle you have to endure. Not to mention the great deal of perkiness required of you, being the front liner in the business.

This may look like a simple task to do, but when it is 1 AM, it is hard to not think of how good it would feel to curl up in your bed and sleep, making the graveyard shift the most difficult thing to withstand.

At last, it’s time to go home and finally get the most coveted thing for most call center agents- sleep! So you hurry yourself home, excited to hit the sack, hoping the odds will be in your favor. But guess what, not this time. Not again. The main challenge of this job is that you have to force yourself to sleep against the clock. To top it off, getting rid of the noisy neighbors and the extremely hot and humid daytime temperature is almost impossible to handle, taking a toll on your daily routine and making the entire sleeping process difficult and frustrating. Another disadvantage is the emotional stress that this job brings. The demands of the job are already stressful in itself. Screaming customers and lack of sleep factored in, no pep talk can ever make you feel better in an environment that would suck you dry.

Anyone who has worked in a call center will know there is no other emotionally taxing job quite like it. While most of us assure ourselves that we are not alone in this experience, the majority of us can’t also just sleep off it. There is no stopping those who want a regular day shift job from finding that kick up the bum to find one. It is when I felt this kick hard enough that I took the leap of faith and found VBP Back Office Solutions. All that hard work and the late nights searching through job sites are all paid off because I now have the best job in the world. And I tell you, this has been by far, the best decision I have ever made.

I have never seen a job as good as VBP. The culture itself is very much different from the companies I had once been part of. The employees are friendly and are aligned to the goals of the company. I have never found a company that gives so much value on family spirit. Once you start working, you will not feel that you are working for the client but rather alongside the client. No matter how big or small, your opinion matters. Your job is the best in the world that makes the day-shift schedule just a consolation prize. After years of trying to find myself, for the first time in my life, I can now finally take a look at my hands with so much certainty of what work they are meant to do.

Take a leap of faith and join the VBP family now. Who knows, you may just find your dream job, too.