Watch: VBP Culture Camp 2018

Watch: VBP Culture Camp 2018

The importance of having a strong corporate culture (with your Outsourced Service Provider)

As you know by now, culture is a big deal in VBP.  As we continue to grow, the challenge lies on how to sustain the strong connection amongst our team members while allowing each employee to flourish on their own.

Our company’s purpose doesn’t stop with providing excellent back office support to financial firms. We also make sure that we provide the best working environment to our staff. We aim to be one family despite our growing number and diversity. We aim to keep our staff happy and enthusiastic–to work in a place where all their efforts, big or small, are valued; to work in a place where they can be themselves and share their talents and interests with their colleagues; to work in a place where it’s more than just ‘work’.

Each year, the VBP staff are divided in to teams (we call them ‘squads’) where they compete through the year in a range of activities to win the VBP Culture Cup. This year’s Culture Cup competition opened at the VBP Culture Camp 2018, a full day offsite team-building event. Energy overflowed as the cauldron was lit and the competition began. The squads presented their cheers and yells and played a series of games which encouraged teamwork and camaraderie. Of course, the much-anticipated part of the event was the search for the next VBP Culture Camp Ambassador and Ambassadress (us Filipinos love a beauty pageant). The winners will not only be the “faces” of VBP, but more importantly, they will be playing lead roles in developing a program for staff engagement that will cultivate and promote the VBP culture.

So why do we value culture so much? And why is it important for our clients?

Firstly, we believe that it is important for our clients to know that they are working with a company that cares about their people. Secondly, focusing on a strong culture makes good business sense and benefits us and our clients as we increase staff retention. Lastly, client satisfaction is greatly influenced by employee satisfaction—if our staff are happy with our company, they are motivated to perform well thus increasing efficiency and keeping clients happy.

Here are some stats from the previous year:

  • Average staff tenue increased by 30% in the past 12 months
  • 23% employees from staff referral (good staff refer good staff!)
  • 19% reduction in staff turnover since Jan 2017

#OurCultureIsOurBrand

Watch the highlights of the VBP Culture Camp 2018:

We have a NEW website—packed full of useful content!

We have a NEW website—packed full of useful content!

We are very excited to announce that our new website is now live!

Over the course of three years, we have experienced a fast-paced growth as a business (we now have 204 staff and 62 clients). With this, we wanted to make sure that we are able to present our company, our brand and our purpose, in a well-structured site.

As we are an Australian company based in the Philippines (Cebu), our main goal was to have a more targeted marketing strategy by segregating the Australian audience (existing and future clients) from the Filipino audience (employees and aspiring applicants). We wanted to build a website that is comprehensive and has all the information needed for those who are interested in improving their back office. We also wanted an area where we can share about our amazing culture to those who want to join our enthusiastic Cebu team. We now have a separate website from our main site called careers.virtualbusinesspartners.com.au which is focused on recruitment.

The Main Site is for everyone who wants to know more about how VBP works. We have provided lots of feedback from clients and a more comprehensive list of all the services we provide, together with a bunch of resources and download materials to assist clients to get the most from outsourcing.

Click here to take a tour, and feel free to provide any feedback, as we would love to know what you think!

New Facebook Page

Having a separate careers page has also brought us to the idea of having a new Facebook page. Our previous FB page called VBP Back Office Solutions has now been renamed to VBP Careers and Culture which will now focus on recruitment and sharing more about our company activities to show people how we are as a company and as a family.

We have created a new Facebook page intended for our existing and future clients. Focusing on all things to improve business efficiency. Here, we will also be sharing updates and our blog articles that are relevant to the financial planning industry, outsourcing and business processes.

Like our NEW Facebook Page

Over the coming weeks we will also be making some changes to our  email communication for clients and contacts. Our client broadcasts and updates will now be classified into 5 categories:

  • Monthly Training Updates – These will provide alerts on internal trainings offered to Financial Planning Assistants, which will help with specific tasks and skill areas that you can opt to register them for the training.
  • VBP Community – a monthly update that will include general updates on major (internal) events like conferences, awards night, outreach programs, and general goings on in Cebu.
  • Tech Updates – once a month we will highlight the latest apps and software, IT security and all other stuff that maybe useful in your business from a tech perspective
  • VBP Services – a monthly feature showcase the best case studies and uses of outsourcing by our clients
  • VBP Updates – This will include important updates regarding holiday reminders, emergency alerts, operation status, etc.