WATCH: VBP Family Day 2018

WATCH: VBP Family Day 2018

“Family is not an important thing. It’s everything.”

At VBP, we respect each other and embrace diversity. People genuinely care for one another. Our bond goes far beyond the typical “co-worker” relationship—we are more than just a team; we are a family.

Celebrating One World and Family Spirit

This year, we held our very first VBP Family Day. Everyone had the chance to bring their families and loved ones along. It was an amazing Sunday filled with fun activities. In the same day, we also celebrated Father’s Day. We prepared a special tribute to all dads present in the event. There were talent presentations from families–kids sang and dance with their parents. Such a precious sight!

The VBP Family Day is a celebration of one of our core values: One World and Family Spirit. As we always mention, in VBP, we treat each other like family so it is also important for us that our loved ones get a glimpse of who we are as a company.

We believe it is important that our loved ones also get the chance to connect with our business by knowing what we do and who we work with; as well as understand our culture in order to build trust and confidence that we belong in a company that does not only give us the opportunity to grow, but also values what’s important to their team.

See photos in our VBP Careers & Culture Facebook page. And the highlights from the VBP Family Day 2018 in the video below:

3 Quick tips to build and grow a strong team

3 Quick tips to build and grow a strong team

We have reached a new milestone!

Last March 2018, VBP has reached a new milestone—we are now 200 in our team! As we continue to cater to more financial planning firms in Australia, we also continuously (and rapidly!) grow our team here in the Philippines. Seems like yesterday when we were working as a team of 20. And now it’s four and a half years later and we’ve grown 10 times in number!

Being a culture-led business, growing our team and living our purpose are some of our main goals. See our Big, Hairy, Audacious Goal (BHAG) below:

We have a clear purpose, goal and plan, which is vital in keeping everyone aligned. (We use a one-page plan and learnt all about these principles from Gazelles coaching and from the book Scaling Up by Verne Harnish.)

Every company should have a clear vision for the business and of the four focus areas: People, Strategy, Execution and Cash. By far, the most important for our company is the decisions we make relating to ‘people’.

So how were we able to build, and now grow, a strong team? We focus on 3 things.

  1. Find the right people. The first step is, obviously, to hire people. As we are in a specialised business, we make sure that we find the right people for our team. Our recruitment team has developed detailed job descriptions for our open positions and makes sure they gather important data and assess the candidate’s competency. Of course, we also value culture fit. Aiming for cultural fit doesn’t mean that we are into the same kind of people and character, it isn’t a deal-breaker. However, we also consider this in order to maintain harmony beyond our growing number and diversity. We have adopted our recruitment methodology from Topgrading.
  2. Develop their competency. The next step is to use effective training strategies in order to develop your employees’ skills. Learning should never stop. With our growing number of clients, it is important that we expand our service offerings as well, and with that comes more training and development for our staff to make them indispensable to our clients. We encourage our people to be self-leaders and help one another by giving support or assistance to others regardless if they work with the same firms/teams or not. We want our team to flourish and not become stagnant in their profession. We have adopted ‘situational leadership’ as our framework for managing our team. Each of us learns about this through the book Self Leadership and the One Minute Manager.
  3. Give them a reason to stay. Once you’ve built your A-team, it’s time to focus on how to keep them. Building a strong culture is our way of showing our staff that we care—through employee programs, engagement activities and different reward systems. We make sure they feel comfortable in our office, not feeling restricted from anything, whilst maintaining a secure and professional workplace. Little treats keep us happy—beer Fridays, free breakfast, table tennis area, board games, karaoke—these are simple yet effective things to make your staff feel at home and have a nice working environment. You can learn more about our core values and culture here.

Hear it straight from our team on how they feel about working at VBP:

As we now focus on our next milestone to reach 300 staff by 2019, we remain focused on continuing to develop our people’s skills, to commit to improving advice delivery processes (via better use of technology) and maintain our unique business culture. This helps us with the longevity of our staff and the stream of people being referred to work with us.

How we nurture good employee behavior – the result: 4 years of perfect attendance

How we nurture good employee behavior – the result: 4 years of perfect attendance

Meet Mike, he is one of our employees who, for 4 years, has had perfect attendance—no lates (not even within the 10-minute grace period) and no absences and sick days. That’s just impressive, isn’t it?

Apart from addressing negative employee behavior, we focus more on recognising the best employee practices in VBP.

Rewarding employees for their performance is a given. Work performance is the easiest to assess because of the set criteria and key indicators directly linked to goals and expected outcomes. Recognising behaviors, on the other hand, is another thing and mostly overlooked by a lot companies but actually has a huge impact on productivity.

Employee recognition should not stop with meeting the required performance stats, but should also extend to acknowledging employee behaviors that consistently contribute to their overall productivity and efficiency.

It’s not just about performance, but behavior as well.

Recently, one of our staff, Mike Mirasol, received a recognition on punctuality and attendance (we call it PandA, inspired by Zappos). Mike received a 4-year PandA award.

The VBP PandA award is given to employees who achieve perfect attendance for one full calendar month— ‘perfect’ means no lates and no absences (excluding plotted leave). PandA rewards include redeemable free hours that we can use for whatever purpose, may it be to take a nap, take an extra hour over lunch, arrive an hour late or leave the office early.

Mike was recognised for getting 4 years of perfect attendance—no lates (not even within the 10-minute grace period) and no absences and sick leaves. That’s just impressive, isn’t it?

See, things like this are mostly overlooked, thinking that getting a perfect attendance for an entire month is easily achievable, not knowing that the employee has been consistently doing this since the day he started working with the company.

Recognising these little WOWs is important to us because this is one type of employee behavior that contributes to the excellent service that our company provides to our clients.

So how does recognising achievements like this benefit the company?

Well, simple–this results to happy employees. And we all know that happy employees are what we need to serve our clients better.

Appreciating your staff is perhaps one of the simplest yet most effective ways to motivate them. Recognition makes them feel important and relevant. Thus, pushes them to be their best in what they do, increasing productivity—do all tasks with accuracy, finish every task assigned and even go above and beyond of what is expected from them. Going the extra mile won’t be a pain since employees will be more pro-active and engaged with work.

So the next time a team member does great on a task, give him a pat on the back.

Watch: VBP Culture Camp 2018

Watch: VBP Culture Camp 2018

The importance of having a strong corporate culture (with your Outsourced Service Provider)

As you know by now, culture is a big deal in VBP.  As we continue to grow, the challenge lies on how to sustain the strong connection amongst our team members while allowing each employee to flourish on their own.

Our company’s purpose doesn’t stop with providing excellent back office support to financial firms. We also make sure that we provide the best working environment to our staff. We aim to be one family despite our growing number and diversity. We aim to keep our staff happy and enthusiastic–to work in a place where all their efforts, big or small, are valued; to work in a place where they can be themselves and share their talents and interests with their colleagues; to work in a place where it’s more than just ‘work’.

Each year, the VBP staff are divided in to teams (we call them ‘squads’) where they compete through the year in a range of activities to win the VBP Culture Cup. This year’s Culture Cup competition opened at the VBP Culture Camp 2018, a full day offsite team-building event. Energy overflowed as the cauldron was lit and the competition began. The squads presented their cheers and yells and played a series of games which encouraged teamwork and camaraderie. Of course, the much-anticipated part of the event was the search for the next VBP Culture Camp Ambassador and Ambassadress (us Filipinos love a beauty pageant). The winners will not only be the “faces” of VBP, but more importantly, they will be playing lead roles in developing a program for staff engagement that will cultivate and promote the VBP culture.

So why do we value culture so much? And why is it important for our clients?

Firstly, we believe that it is important for our clients to know that they are working with a company that cares about their people. Secondly, focusing on a strong culture makes good business sense and benefits us and our clients as we increase staff retention. Lastly, client satisfaction is greatly influenced by employee satisfaction—if our staff are happy with our company, they are motivated to perform well thus increasing efficiency and keeping clients happy.

Here are some stats from the previous year:

  • Average staff tenue increased by 30% in the past 12 months
  • 23% employees from staff referral (good staff refer good staff!)
  • 19% reduction in staff turnover since Jan 2017

#OurCultureIsOurBrand

Watch the highlights of the VBP Culture Camp 2018:

Sharing #JustLove to the kids of Adlaon

Sharing #JustLove to the kids of Adlaon

2017 Outreach Program – Barangay Adlaon, Cebu City

Last 21 December 2017, the VBP Caring Kangaroos and VBP Trekking Kangaroos visited the remote town of Barangay Adlaon, Cebu City to conduct the company’s annual outreach program. It was a long way up to the mountains of Adlaon, taking almost 2 hours travel time along steep and narrow unpaved roads.

The Trekking and Caring Kangaroos chose this community mainly because of its location. Sitio Gubang Bukid, Adlaon is one of thousands of remote areas in the Philippines where residents face the daily struggle of poverty and lack of access to basic necessities, that includes support and resources for education.

With the town being secluded, students need to walk kilometers on rough terrain just to get to school. When it rains, it is more difficult because the path becomes slippery and muddy. They also have very limited access to school supplies and other necessities.

As VBP supports the importance of education, the community of Sitio Gubang Bukid has become the beneficiary of our most recent company outreach program. The goal of the activity was to provide 50 young students with complete sets of school supplies, clothing and other school necessities.

We arrived in Sitiong Gubang Bukid where the teachers and parents of the beneficiary students awaited to welcome us. Since the rain was pouring hard, we commenced the program, in a small chapel, with introduction of the staff and the Carney family. We facilitated a few games to entertain and warm the kids up.

When the sun finally decided to shine, everyone transferred outside where the residents initially had a set up for the activity. It was under a “tent” in an open area with a scenic view of the mountains. After enjoying the delicious meal provided by the staff, excitement filled the air as the kids fall in line to get their backpacks full of educational materials like notebooks, pencils, crayons, storybooks, raincoat, etc. Gratitude was seen in the children’s eyes and it was a heart-warming experience for the VBP staff to be able to make a significant impact to these kids’ lives.

The smiles in their faces were enough to tell how happy they were with the simple gifts they have received which in turn gives the company the sense of accomplishment and gratification.

In the years to come, VBP wishes to extend help to more people in need and support more valuable causes with the sole purpose of giving back to the community. It is the company’s social responsibility and is a good way to boost employee morale. Making a difference, contributing to the society and doing this together is a good way to build respect and strengthen relationships within the company. After all, this is the true meaning of one of VBP’s core values—One World, One Family Spirit.

 

VBP Culture Camp 2017

VBP Culture Camp 2017

What happens when all the people in your organization feel better about the work they do? When they have a shared belief and feel a kindred spirit with their co-workers? For VBP, the benefits are multifold. We are united, we are purpose and values led. That’s why we continue to perpetuate our culture through various activities which align, engage and motivate us, employees.

Last 4th of March, VBP held our very first Culture Camp at Cebu Marine Beach Resort in Lapu-Lapu City. It isn’t your typical team building, it was rather a gleeful company-wide getaway. We entered the grandiose facade of the resort with amazing tribal beats as we proudly wore our culture shirts to represent our team. We greeted the morning sun with our loudest cheers and chants that day. We also displayed our athletic prowess as each team participated in our volleyball competition. Under the scorching heat of the sun, each team braved the narrow aisles and the sandy beaches in the amazing race.

The main highlight of the event was the search for the next VBP Culture Ambassador and Ambassadress. As the crowd cheered, the representatives from each team took the grand entrance while on their best tribal attire to perform their production number and get to introduce themselves. It was then followed by the talent portion as they showcased their unique and amazing renditions. And finally, in the Q & A portion, they’ve shown what they’re really made of. Not just beauty but also got the brains.
Ultimately, Renny Boy Formentera from Team Platypus and Israel Ballena from Team Wombats were crowned as the VBP Culture Ambassador and Ambassadress 2017.

We then capped the euphoric day with lively beats and booze. I can say that our weekend was indeed well spent. Not only that we unleashed our talents and shown our creativity, we also had greatly enjoyed each other’s company. VBP truly isn’t just a business, it is home to the brightest people nurtured among each other.